Exchange 2003 Change Name – Rename Account

Date March 9, 2011 Author By kadmin Category Microsoft Exchange

Problem:

You renamed an account on your Exchange 2003 server but the FROM address still shows the old name when the user sends an email.

Solution:

Outlook will pull the legacyExchangeDn value to populate what’s in the <> portion of the field.  Use ADSIedit to check this value for the user, as it is probably still set as the value of the old name.

If you MUST change the legacyExchangeDN value, make sure that you add the OLD legacyExchangeDN value as an X500 address on the user account.  This will allow replies to still work because the address Outlook tells Exchange to use is still valid.

X500 Setup:

1. Start the Active Directory Users and Computers snap-in. To do so:
   1. Click Start, and then point to Programs.
   2. Point to Administrative Tools, and then click Active Directory Users and Computers.
2. Click the container that contains the user account or contact that you want.
3. Right-click the user or contact, and then click Properties.
4. Click the E-mail Addresses tab, and then click New.
5. Click Custom Address, and then click OK.
6. In the E-mail address box, type the X500 address for the recipient, for example type the following:
   /ou=<your organization name> /ou=<your organizational unit> /cn=recipients /cn=<alias>
7. In the E-mail type box type X500.
8. Click OK, click OK, and then quit the Active Directory Users and Computers snap-in.

Tags: exchange 2003, rename account